Advantage of India

• Large pool of computer literate and English speaking professionals
• Well recognized Information Technology skills
• Wide gap between personnel costs in India and developed countries
• Combination skill sets easily available (For example computer and legal or medical skills)
• Strong government support for such activities
• Excellent training infrastructure
• Excellent Telecom infrastructure in major cities

Cost and Quality Advantage

Outsourcing in India

The following table illustrates the existing capabilities and future potential for outsourcing in IT services.

Activity	1997-98 (actual)	2007-08 (estimate)
Back office operation / Revenue Accounting / Data entry / Data conversion	75.0	4250
Medical Transcription/  Legal transcription / Insurance claim processing	19.0	2250
Call Centers	01.0	2000
Database Services	05.0	1250
Web Content Development	37.5	4000
Source : NASSCOM, India(1999)

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